Tag: Fraud


How to avoid rogue tow truck scams

Bad enough if you are in an auto accident – that’s stressful enough. You might be injured or at the very least, shaken up. Suddenly a tow truck appears on the scene saying they are from your insurance company. While that might seem like lucky timing, it should actually raise your suspicions. High pressure tactics from rogue tow truck operators can lead to exorbitant towing and storage fees or your car being taken to a body shop that is in league with the tower. The National Insurance Crime Bureau recently released a public service announcement to raise awareness about rogue tow truck operators and how to avoid becoming a victim.

NCIB offers these tips:

  • Never give permission to a tow truck operator who arrives unsolicited to take your vehicle.
  • If you or law enforcement did not call a tow truck to the scene, do not deal with that operator.
  • Do not provide tow truck operators with your insurance information.
  • Do not provide tow truck operators with personal lien holder information.
  • Determine that the tow truck signage is identical to what appears on any documentation the tow truck operator provides (they may say they “work with” your insurance company).
  • If the tow truck does not display signage identifying the name of the tow company, ask for company identification.
  • If a tow operator’s legitimacy is in doubt, call the police.
  • Do not give a tow truck operator permission to tow your vehicle until they:
    –Provide a printed price list, to include daily storage fees and miscellaneous charges that will apply if they tow your car (if the prices seem too high, ask the police or your insurance company to call a towing service for you).
    –Provide printed documentation indicating where the vehicle is being towed if it is not a location of your choosing.

The Coalition Against Insurance Fraud offers more information on tow truck cons and scams, as well as extensive tips to for what to expect and what your rights are.

Check out the full article but here are a few tips from their list:

Think ahead: Join an emergency road service club or organization such as AAA. Also know your auto insurer’s roadside assistance program, with the tollfree number printed on your insurance card. They’ll set you up with reputable towing firms and repair shops.

Photos. Take a photo of the scene, including the tow truck. Use your cell phone or a disposable camera stored in your glove compartment.

Complain. File complaints if you’re scammed. Contact your insurer, state insurance department, local Better Business Bureau and the police.

Know your rights. State laws protect you if your vehicle is towed while you were away, such as while shopping. Confirm and complain if you suspect violations of these rules in most states:

  • The property owner or manager of a business that had your vehicle towed must be at the scene and sign the towing authorization in most states;
  • The operator must leave a small sign at the scene. It should have the firm’s name, address, phone, reason for towing, and who requested the tow;
  • Towing firms must take a photo of your vehicle in the “illegal” spot and notify the local police department to ensure the car is not classified as stolen. Get the photos from the towing firm (though expect a fee); and
  • The towing operator must release your vehicle if you will not or cannot pay the requested towing free. This is true in most states, and then becomes a matter for civil courts.

Reprinted from Renaissance Alliance – no usage without permission.

Focus on Phishing: Take these quizzes to see if you are smarter than the criminals

October is National Cybersecurity Awareness Month, the time of year when cybersecurity experts from government, academia and industry remind us of the importance of safeguarding our digital information and reviewing our online safety practices.

One of the most common ways that crooks and criminals get your personal financial data is through phishing. Phishing is using email spoofing and other tricks to get you to give up personal info or click to a dangerous website that might expose you to a virus or a computer hijack. Never ever click on links or download things from a stranger!

But don’t just worry about bad emails from strangers – worry about bad emails from people and brands you trust. Many of the big brands we use everyday – Microsoft, Netflix, PayPal, Amazon, Apple – are regularly spoofed and we are tricked into clicking when we see messages like “your account is being disabled” or “thanks for your recent purchase” when you hadn’t made one. Or from a friend or family member, emails saying “this is a riot – click here” or a boss saying “We need your bank credentials for direct deposit.” If something seems off or strange or odd, it probably is. It’s better to be safe and not sorry so double check if you have doubt. Phishers are good at gaining our trust or exploiting our fears.

It’s vital to learn about how to avoid being caught by a phisher. We’ve assembled some quizzes to give you practice. But be warned, these are pretty difficult. If you take the time, however, even wrong answers will teach you something about what to look for and how to spot a fake.

Our top tips for avoiding phishing scams

  • Don’t click any links or download anything from a sender you don’t know or trust. It’s always worth double-checking. If it’s a web link from your bank, instead of clicking, go to your bank website directly by typing in the Web address in your browser. If it’s a phone call, hang up and call your bank.
  • Get in the habit of hovering over links to see who the email is really coming from and where a link is actually sending you. Learn how. On a mobile device? It’s a little trickier but you can and should still learn the source of a link from someone you don’t know. Here’s how: How to Check Embedded Links on Your Mobile Device
  • Phishing emails often have poor grammar or spelling mistakes. That’s a big clue that it’s a fake.
  • Be suspicious of any email or phone calls that demand you take action right away or that threaten you. The IRS and Medicare don’t call or email to threaten you or demand money. Urgency and threats are hallmarks of fraud.
  • Avoid filling out forms in email messages that ask for personal financial information. You should only communicate information such as credit card numbers or account information via a secure website or the telephone.
  • Always ensure that you’re using a secure website when submitting credit card or other sensitive information via your Web browser. Look for “https” in the URL. How Can I Tell If a Website Is Safe? Look For These 5 Signs
  • Consider installing a Web browser tool bar to help protect you from known fraudulent websites
  • Regularly log into your online accounts to ensure that all transactions are legitimate
  • Ensure that your browser is up to date and security patches applied
  • Always report “phishing” or “spoofed” e-mails to the following groups: forward the email to reportphishing@antiphishing.org; forward the email to the Federal Trade Commission at spam@uce.gov; when forwarding spoofed messages, always include the entire original email with its original header information intact
  • Take extra precaution when traveling. Don’t login to financial sites when on a free, public Wi-Fi..

 

Reprinted from Renaissance Alliance – no usage without permission.

Scam and Fraud roundup: The latest cons

Thieves are highly creative and spend 24-7 just trying to figure out ways to separate you from your money. Even if you are super safe and cautious, you can be a victim of a con, a phish or a fraud. Scams happen both online and off – but it’s quite efficient for criminals to mass target potential victims via the phone and email. Check our our roundup of some of the latest scams, according to some of our favorite security sources.

Social Security is not trying to take your benefits
The Federal Trade Commission posts a robocall of the latest scams which threaten to end your benefits. They offer this reminder:

  • Your Social Security number is not about to be suspended.
  • The real Social Security Administration will never call to threaten your benefits.
  • The real SSA will never tell you to wire money, send cash, or put money on a gift card.

American Express Phishing Attack Targets Customers
If you are an American Express cardholder, learn the email phishing and phone scams. Learn more about it and how to avoid it. Also remember this good advice:

Never click a link or download an attachment that you are not expecting
If the email came from your boss, pick up the phone and verify it. If it appears to come from a company you do business with, ignore the email and go directly to their website. From there, you can see if there is an issue with your account.

Don’t pay for help with student loans
If you have student loan debt, a program that promises to reduce or erase it might sound like just what you need. But some of these programs just take lots of your money and give you no help — or do only what you could have done easily by yourself.  Don’t pay for help finding money for College; Don’t pay for the Application for Federal Student Aid(FAFSA®) form – it’s free; Avoid scams for loan or forgiveness – you can contact the lender yourself. The Department of Education has a great resource on Avoiding Scams that offers detailed explanations of common scams and reputable sources for grants and scholarships. Also, see this one page handout: Don’t Get Scammed on Your Way to College

Don’t Fall for Equifax Settlement Scams
Scammers are looking to cash in on the buzz surrounding the Equifax data breach, specifically the ability for consumers to check their data and file a claim if they were affected. If you were a victim of the Equifax breach, learn how to avoid scammers and get to the legitimate sources.

The latest news on romance scams
People reported losing $143 million in romance schemes last year, more than any other type of fraud reported to the Federal Trade Commission.

How not to get scammed, according to a former con artist
You may recall Frank Abagnale – or if not him, you may recall Leonardo DiCaprio’s depiction of him in the 2002 Spielberg film, Catch Me If You Can. Abagnale was a highly successful conman until he was caught and served 5 year in prison decades ago. He later became a security consultant for the US government and FBI. Read his recent interview in Vox, where he talks about his latest book dealing with robocalls, IRS fraud, and good old-fashioned stolen passwords. He says these are still some of the leading ways that Americans lost $16.8 billion to scams in 2017. According to Abegnale, “Crime is basically the same; the only thing that’s changed is today there are so many forms of communication and the ability to scam someone from thousands of miles away without ever really having personal contact with them.” See our past post on Abegnale, A conman you should listen to.

Past posts on scams & fraud

 

Reprinted from Renaissance Alliance – no usage without permission.

Buying a used car? Don’t get scammed by title washing

You see a nice used car at the local dealership that would be great for your college-bound son. You buy the car, and a few weeks later, you get a call that your son is being held by police on a charge of car theft. What!?! You spend considerable time to prove he is not a criminal and that you recently bought the car. You clear things up for your son but the issue of the car is not so simple. You are the victim of title washing. The car is indeed a stolen vehicle so you won’t get that back.

If that sounds like a far-fetched scenario, it’s not. It’s exactly what happened recently to a Chicago couple who suffered a $24,000 loss on a used car they’d recently bought. Both they and the car dealership where they bought it were victims of a title washing ring that is now under investigation.

A title washing scam might seem like a relatively obscure thing, but it’s not. It’s estimated that used car buyers are scammed up to $30 billion a year in what the National Association of Attorneys General calls the worst problem used car buyers face. Experts say that as many as 1 in 44 titles in some states have been washed.

In simple terms, title washing is a scam in which the paperwork for stolen vehicles is faked or forged. But it’s not just stolen cars – title washing is also a way to clear a troubled car’s history, a common way to re-market cars that have been totaled, salvaged or flood-damaged. This article offers a good overview of the practice: Title Washing in America – Lemons without the Lemonade  It includes a handy list of red flags to look for when buying a used car, which we’ve reprinted below.

One lesson to be learned from this is not to rely solely on the title when buying a used car. In buying a used car, be sure to check if it has been declared stolen or totaled by searching the car’s VIN:

Of course, there are other best practices beyond just checking the title when buying a used car. See these sources for more tips:

red flags for buying aused car

Reprinted from Renaissance Alliance – no usage without permission.

Imposter scams top the FTC fraud list for 2018

Hand Holding Megaphone With Speech Bubble SCAM. Announcement. Vector illustration

In 2018, people reported losses of nearly $1.48 billion in fraud to the Federal Trade Commission (FTC.) That was a $406 million over what consumers reported losing in 2017. One in every 4 people who report fraud to the FTC suffer some monetary losses.

The FTC, which monitors fraud through its Consumer Sentinel Network, has collected tens of millions of consumer reports about fraud, identity theft, and other consumer protection topics over more than 20 years. In a recently issued report, The 2018 Consumer Sentinel Network Data Book (FTC), the FTC summarizes nearly 3 million consumer reports. Reports encompass both those in which money was lost, as well as those in which mo money was lost.

They sort consumer reports into 29 top fraud categories, and of those categories, in 2018, the three that topped the list of reports were:

  • Imposter Scams -18%
  • Debt collection – 16%
  • Identity theft – 15%

chart- top 10 fraud categories

Related: Imposter scams top the list of 2018 consumer fraud complaints and Fraud alert: This is (not) the government calling.

Some other key fraud report findings include:

  • Telephone was the method of contact for 69% of fraud reports with a contact method identified
  • Wire transfers continue to be the most frequently reported payment method for fraud
  • Those aged 20-29 reported losing money to fraud in 43% of reports, while people aged 70 – 79 reported losing money in 15% of their reports.
  • People aged 70 and older reported much higher median losses than any other age group.
  • States with the highest per capita rates of reported fraud in 2018 were Florida, Georgia, Nevada, Delaware, and Maryland.
  • States with the highest reports of identity theft were Georgia, Nevada,California, Florida, and Texas

You can search the full report to find a breakdown of information on fraud by state – here are more highlights.

consumer fraud infographic

Reprinted from Renaissance Alliance – no usage without permission.

Fraud alert: This is (not) the government calling

Think you are too smart to fall for phone scams? Not so fast. In 2018, American consumers lost more than $488 million to a type of fraud that the Federal Trade Commission (FRC) calls “imposter scams.”

One particularly common and effective type of imposter scam is the fraudster posing as a government official. In fact, the FTC says that fake government calls now top the list of imposter scams. We’ve frequently posted about IRS tax season scams. In the Washington Post, Michelle Singletary warns that the latest hoax calls  tell you that your Social Security number is being suspended. There re several variations to the scam, often elaborate stories about how your Social Security number turned up in crimes.  The end goal is to either get you to reveal your number or to pay a fee to “reinstate it.” Some scenarios even threaten arrest. She quotes an FTC official:

“If you get a call out of the blue from someone claiming to be from a government agency like the Social Security Administration or IRS asking you for personal information or money, it’s a scam,” said Andrew Smith, director of the FTC’s Bureau of Consumer Protection.

Check out the tips and advice she offers for how to spot and avoid this scam. And here’s an FTC infographic for a typical telephone IRS scam – it’s a pattern that is common for SS# and other governmental scams, too.

IRS phone scam infographic

Reprinted from Renaissance Alliance – no usage without permission.

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